The Utility Billing Division of the Finance Department is responsible for producing bills, processing payments, providing customer account services, recycling information and water conservation information. The Division can be reached by calling (209) 385-6841.
Utility services include water, sewer and refuse. The City of Merced has approximately 20,000 customers that are billed in two different billing groups.
To start services please call 209-385-6841. If you are a renter you will need to bring a copy of your rental agreement and a 3 month deposit to our office to start your account.
For large refuse containers please contact Public Works at 209-385-6800
Credit card (Visa, MasterCard, Discover or American Express - no fee) at the counter, by mail or on our website at Municipal Services On Line.
Cash at the counter
By check at the counter, in the drop-box, or by mail
Debit card (with Visa or MasterCard logo only - no fee) at the counter.
Auto Pay direct debit automatically from your bank account each billing (no fee)
Credit Card by phone by calling 209-388-7289
Rates for services are located in the Merced Municipal Code
Refuse rates are in Title 8 Health & Safety – section 8.04.023 Metered Water Rates are in Title 15 Public Service -- section 15.36.070 Flat Water Rates are in Title 15 Public Service – section 15.36.050
Single Family Sewer Rates are in Title 15 Public Service – section 15.12.030 Multi Family Sewer Rates are in Title 15 Public Service – section 15.12.040 Commercial Sewer Rates are in Title 15 Public Service – section 15.12.070