The City of Merced went live with their new Alarm Reduction Program on July 1, 2018. In an effort to reduce false alarms within the City of Merced, the City has updated its alarm ordinance and collaborated with PM AM Corporation to implement and administer the False Alarm Reduction Program. The partnership will also provide educational training for our citizens. PM AM is a national company with expertise in this area and will be responsible for our alarm permit registrations, false alarm billings, and educational material. Per Chief Goodwin, PM AM has a record of providing excellent customer service. As of July 1, 2018, a False Alarm Management System (FAMS) website has been established to assist City of Merced customers at CityAlarmPermit.com.

The goal of the ordinance and the city’s partnership with PM AM is to reduce the number of false alarm activations requiring a response by the Merced Police Department. Goodwin states, “This will free up police resources and reduce the fines levied on alarm customers by having a company who can reach out to the citizens of our city who may have alarm malfunctions. With this type of partnership, the alarm owner should be notified quickly of any false alarms so that they can correct the malfunction.” With fewer false alarm activations, the officers will be available to respond to more urgent calls.

For current alarm permit holders, there is nothing that will need to be done. All account and transaction history will be uploaded to the new system. As of July 1, 2018, users will be able to visit the citizen web portal and they will be able to request a user name and password. Once the user validates their information, the system will email back their username and password. For those citizens who are unable to complete the new account setup, you may contact PM AM at 1-888-387-1958 and a customer service representative will be able to assist you.

If you prefer, you may email customer service directly at FAMS_CustomerSupport@PMAM.com

Initial Alarm Registration: The City of Merced Alarm Ordinance requires all residents and businesses to apply for an alarm permit by completing an online application available at CityAlarmPermit.com.

Alternatively, citizens can also complete the application by hand and send it to:

City of Merced False Alarm Reduction Program
P.O. Box 141415
Irving, TX 75014

Failure to register your alarm will result in additional penalties or fines.

For any questions related to the City of Merced Alarm Reduction Program, please call PM AM at 1-888-387-1958, Monday through Friday 6:30 AM to 3:30 PM PST.